Safety

Every parcel accounted for, door to door.

Named riders, a logged handover at every step, and a real person when a delivery doesn't go to plan.

Verified ridersIdentity checked before the first job.

One tracking IDPickup to drop-off sits on a single record.

A human when it slipsExceptions reach support, not a dead end.

Safeguards

How we protect a delivery

Four checks run on every job, from the moment a rider accepts to the moment the recipient says the code.

Every rider is identity-checked and named on the job, so you always know who has your parcel.

The package is logged into the job at pickup and closed at drop-off. A missed stop shows on the tracking page.

The recipient reads out a four-digit code before the rider lets go. No code, no handover.

Report a problem against the tracking ID and our team acts on the live job, not a guess.

When something goes wrong

Lost, late, or damaged — every issue is handled against the tracking ID, so support sees the same picture you do.

1
Open your tracking link
See exactly where the job is and what the rider last reported.
2
Raise it with the tracking ID
Delayed, damaged, or missing — tell us the ID and what happened.
3
We act on the live record
Operations contacts the rider and keeps you updated until it's resolved.

Have your tracking ID ready and we'll take it from there.