A rider turned the job down. Our team assigns it to another rider.
Tracking
Know where it is. Every minute.
Every Diatel delivery comes with a live link. Open it in any browser to see the rider, the ETA, and exactly which stage your package is at.
Every stage
10stages, straight from the rider's app
Status updates come from the rider in real time — not from someone typing them in later.
Finding a rider
- 01RequestedYour booking is in.
- 02UnassignedWe're finding the nearest rider.
- 03AssignedA rider has been given the job.
- 04AcceptedThe rider confirmed and is getting ready.
Pickup
- 05To pickupHeading to the pickup address.
- 06At pickupThe rider is at the pickup.
- 07Picked upYour package is with the rider.
Delivery
- 08DeliveringOn the way to the drop-off.
- 09At drop-offThe rider has arrived.
- 10DeliveredHanded over with the PIN.
A link, not an app
Share it like any message
Send the link to your recipient on WhatsApp or SMS. They open it in the browser — no download, no account, no password.
- Works on any phone with a browser
- Sender and recipient see the same live status
- The four-digit PIN shows only on the tracking page
When plans change
Exceptions show up too
If something goes off-plan, the link says so — you're never left staring at a status that stopped moving.
The rider couldn't complete the stop. The link shows it, and support follows up.
The job was stopped before delivery. The link shows when it happened.
Have a tracking ID?
See exactly where your package is right now.